Frequently asked questions.
Booking Questions
Are there concessions for seniors, pregnant women, low income groups etc in the general swim/lane swims etc?
We have Class Passes which are reductions for bulk ticket purchases as well as a “pay what you can” policy with three ticket price options.
They are purchased on the booking site and are applied by the booker at checkout, so a family of four could use four of their 25 tickets in one swim etc.
Can I get a refund or move my booking?
Unfortunately we are unable to offer transfers or refunds.
Do 5 year olds need to pay to swim
Yes you do need to pay for 5 year olds.
Can I book two consecutive sessions?
You can book two consecutive sessions (back to back) but you will need to purchase a garden session also. This is because you will be asked to exit the pool during the changeover time to allow for cleaning.The Lifeguards may also need to take a mandatory break between sessions.
What is the maximum number of people at 2 hour Private Hire ?
The maximum number is 40 people, this includes swimmers and non swimmers. With enough warning we can arrange a third lifeguard to increase the capacity to 60 swimmers.
If the weather is bad do you close the pool and refund the tickets?
We will only close the pool when the weather is unsafe to swim. In that event we will offer transfers or refunds. In the event of the pool needing to close, we will contact you by email or phone.
If we want to hire the whole pool how do we do that?
You can book your session directly on the bookings site but if you have any questions please contact events@ashburtonpool.com who will be happy to help.
Can I book the pool for a party? How many people are allowed for a private hire?
Yes! We offer private hire for £140 for 2hrs. You have full use of the pool, garden and kitchen area (there are toilets but the changing rooms are closed this year) and there will be two lifeguards to keep you safe. The maximum number of people is 40 which includes non-swimmers.
Private hire is available on Friday, Saturday and Sunday evenings 7-9pm plus 10am-12pm and 12-2pm. If you’d like to hire the pool at another time, please email events@ashburtonpool.com and we’ll do our best to help.
Can I book the pool for the same time/session every week (for a group of friends, families or colleagues)?
Yes! If you’d like to book the pool for a regular slot (for swimming lessons, a group of friends, a work health kick or any other reason), we’d love to speak to you and for more than 4 sessions we may be able to offer a discount. Please email events@ashburtonpool.com and we’ll do our best to help.
Visiting the Pool Questions
Can I watch my child whilst they swim & do I need to buy a ticket?
You can watch your child swim while they are swimming and you don’t need a ticket.
What are the rules on supervising children?
A responsible adult 16+ may bring 2 children under the age of 8 into the pool, with any under 4s wearing an attached buoyancy aid. The adult must be in the water with the children at all times. Where under 4s are not wearing an attached buoyancy aid, the ratio is 1:1 because the shallow end is 0.7metres deep.
Where do I get changed?
This year our changing rooms and toilets will be open again.
Can I buy a drink or a snack?
Yes. We have a small cafe on site, run by Greedy Bird of Ashburton.
Can I bring a picnic?
You are very welcome to bring a picnic. but there is a cafe onsite which helps support the pool. Please no glass or alcoholic beverages.
Swimming Session Questions
Can I bring children to Lane Swimming Sessions?
The minimum age is 12 years and the child will need to be a competent swimmer.
How is the pool divided in the Family & Friends Session
The pool is divided lengthwise with a rope.
Are there going to be any swimming lessons this year?
This year we’ll only have the sessions that are listed on our website. This means that we won’t be offering swimming lessons. However, you can organise your own swimming lessons by booking a “friends and family ½ pool hire” and arranging for your own teacher to join you. For regular bookings (more than 4 sessions), we may be able to offer you your own regular time slot. For more information email events@ashburtonpool.com .
Are you doing full moon swims this year?
This year we’ll only have the events that are listed on our website. This means that we won’t be organising full moon swims or other one-off events. However, if you’d like to organise an evening for friends (or raise money for charity), please email events@ashburtonpool.com for more information.
General Questions
What temperature is the pool?
The pool is usually between 27 and 30 degrees.
Do you have toys and inflatables at the pool to use?
No we don’t. You are welcome to bring small inflatables and toys with you, but please be guided by the instructions from our lifeguards.
My child is under 8 but deemed a confident swimmer can I pay for a garden entry or do I need to be in the pool?
All children under 8 need to be accompanied in the pool by a responsible person Aged 16 or older.
Can I bring my dog to the pool?
We’re sorry we cannot accommodate dogs at the pool.
Is there still a used shoe collection at the pool?
No, we are no longer collecting shoes.